Privacy statement.

Enquiries, reservations and website operation

Contact enquiries
Our contact form asks for your name, email address and message and is configured to send them to the hotel mailbox. We use this information to answer your question and discuss your stay. Enquiries about a reservation are processed under Article 6(1)(b) GDPR, for steps requested before entering a contract. For other questions, Article 6(1)(f) applies: our legitimate interest is answering correspondence and providing guest assistance. Sending a message does not confirm a booking. Without the required contact details, we cannot respond through the form. Please do not send payment-card details, identity documents or unnecessary sensitive information.

Reservations and your stay
To arrange and provide accommodation, we process the contact and reservation information you supply, such as your name, address, contact details, travel dates, accompanying guests, room requirements and agreed services. Payment and invoice information is processed where needed to handle payment and administration. The legal basis is Article 6(1)(b) GDPR; accounting, tax and guest-registration obligations rely on Article 6(1)(c). Information necessary for a reservation or required by law must be supplied so that we can arrange and provide the stay.

The booking page contains the existing MyAida booking interface. Loading it connects your browser to the booking service, and information entered there is handled through that service. Please read its privacy information before submitting a reservation.

Guest registration
Austrian accommodation providers must keep a guest register under the Meldegesetz. The register contains the legally required guest details and arrival and departure dates. The competent registration authority and public-security authorities may inspect these records where the law provides for this.

Website hosting, email and security
When you visit the website, technical data such as your IP address, browser, requested page and access time can be processed to deliver pages, diagnose faults and protect the service. The legitimate interest under Article 6(1)(f) GDPR is a functioning and secure website. Hosting and email are provided by Your Hosting B.V. (Yourhosting), Netherlands. See Yourhosting’s privacy information.

Who receives information
Hotel staff and service providers receive information where needed for the relevant purpose, including hosting, email and booking services. Payment services receive the information required for the payment method you select. Authorities receive information where disclosure is legally required. Where a supplier processes data on our behalf, the required data-processing arrangements must apply.

How long information is kept
Enquiry and reservation correspondence is kept for as long as needed to deal with the enquiry, fulfil the stay and meet relevant legal obligations or handle legal claims. Accounting records and supporting documents generally have a statutory retention period of seven years, with longer retention where required for proceedings or another applicable rule. Guest-register entries must be retained for seven years from entry under § 10(2) Meldegesetz. These periods do not apply automatically to every enquiry or technical log.